You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.
1.Log into your PayPal account or use Credit Card Express;
2.Enter your card details and click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;
NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
For more detailed instructions on how to pay, please refer to our new user guide.
Below please find some of the most common questions related to PayPal payments. If you require any further information, please refer to the PayPal help center.
How do I exercise my right to the PayPal Buyer Protection? If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.
You will be covered by the PayPal Buyer Protection if your case meets the following criteria:
. The item was purchased on Kibiy; You paid with PayPal;
You filed only one claim per PayPal payment;
You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;
You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
How can I contact PayPal Customer Service? PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481 Personal Accounts: 1-402-935-2050 PayPal UK: 0870 7307 191
They are open during the following hours: -4:00 AM PDT to 10:00 PM PDT from Monday to Friday -6:00 AM PDT to 8:00 PM PDT Saturday and Sunday
How can I pay if PayPal is not available in my country? If PayPal is not available in your country, you can use other methods to pay for your order.
Wire Transfer payments We accept payments with Wire Transfer for each order whose transaction is worth $100 or more.
If you select Wire Transfer as a payment method for your orders, please contact our customer service to receive the bank account details. Please consider that the intermediary bank transfer fees will be deducted from your account.
A mismatch between the order amount and the prescribed threshold might cause a delay in the processing time of your order.
We also have many other optional payment methods for you which are more convenient and without intermediary bank transfer fees, such as PayPal.
If you have any other questions about Wire Transfer, please do not hesitate to contact us.
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